Ticketing.Expert,
an expert ticketing system.
Helpdesk system with email piping, department wise tickets.
Department wise tickets
Each ticket will be assigned to a department, and staffs belongs to that department could attend the ticket.
Admin user will be able to add departments and assign staffs to each department. Also a staff can be part of one or more departments.
Email Piping
By default, Email piping is not enabled in this system. Admin can enable IMAP import feature.
From the department edit page, you can add IMAP and SMTP details, then any email sent to the department email id will be imported automcatically.
Email only mode
Sometimes, you might not like to tell customer to create an account in the ticketing system.
Instead they can just send you an email, and then will get ticket replies as email.
It's possible with Ticketing.Expert, you will get all email as ticket and staff can reply from the system, without an account for customer in the system.
Other Features
When a new ticket is opened, customer will get an email with ticket number.
When staff replied for the ticket, customer will get email notification.
Along with ticket and ticket replies, attachments can be added. Admin can set allowed file extensions.
Ticketing.Expert Demo
To see the demo
Click here
Pricing
Currently we have four plans.
Basic Version
- IMAP Tickets
- Admin/Staff/Customers areas
- Department wise tickets
- Multi Language
Multi Brand Version
- IMAP Tickets
- Admin/Staff/Customers areas
- All Basic version features
- Multiple Brands
SaaS Version
- IMAP Tickets
- Admin/Staff/Customers areas
- All Basic version features
- SaaS Feature
Custom
- IMAP Tickets
- Admin/Staff/Customers areas
- All Basic version features
- Custom Features
Would like to contact us?
Do you have any question, any suggestion or anything else? We are happy to hear from you.
Please send us a mail: modulespanel@gmail.com